Accessibility statement

Name: Tourismusverband Osttirol
Address: Mühlgasse 11, Austria, Lienz, 9900
Telephone: +43 50 212 212
Price range: [€€]

We want everyone to be able to use our website www.osttirol.com - including people with disabilities. In this statement, we show what we are doing to ensure that our website www.osttirol.com/ is accessible. In doing so, we adhere to the rules of the European Accessibility Act (EAA) and the WCAG guidelines.

The Osttirol Tourist Board is committed to inclusion and accessibility. Our goal is to ensure that all users - regardless of physical or technical limitations - can use our website www.osttirol.com independently and without obstacles.

This declaration of conformity describes the functions of www.osttirol.com. We show how we meet the requirements of the following laws and standards

European Accessibility Act,
EN 301 549,
Web Content Accessibility Guidelines (WCAG) 2.2
Accessibility Act (BaFG)

We regularly review this declaration and always try to further improve the accessibility of www.osttirol.com. The declaration refers exclusively to www.osttirol.com.

Overview

The website www.osttirol.com is the official tourism portal of the TVB Osttirol. The website provides comprehensive information about the tourist offers in the Osttirol region. Users can discover accommodation, excursion destinations, events and activities, read detailed descriptions, view pictures and find out about seasonal offers. The website also offers the opportunity to search for accommodation, check availability and book directly online.

How to use https://www.osttirol.com/ (accessibility & operation)

We strive to make www.osttirol.com easy to use for everyone. Here you will find an overview of how to use it, especially when using assistive technologies.

How to use our website

Operating description

The main navigation on www.osttirol.com can be found at the top of every page. If you are working on desktop, you will find the burger menu at the top left. If you are using a smartphone or tablet, the menu is in the top right-hand corner. There you can access areas such as accommodation, places & regions, activities, events and service information. The search bar above the magnifying glass symbol helps you to quickly find what you are looking for. On the pages about accommodation and offers, you will find titles, images, descriptions, location information and often a direct booking link. Sometimes accommodations do not offer a direct booking option, but you can contact the establishments directly using an inquiry form or the email address or telephone number provided. If you would like to book accommodation, a clearly labeled form will guide you step by step through the booking process.

Accessible functions

We have integrated functions to support different needs. Many of them comply with accessibility standards. The most important ones are described here.

An accessibility widget from Accessiway is available at www.osttirol.com. This allows you to adapt the display of content to your needs. There are predefined profiles, for example

a seizure-safe profile,
a profile for visually impaired people,
an ADHD-friendly profile,
a profile for cognitive support,
a keyboard navigation profile,
and a profile for blind people who work with screen readers.

You can also customize content manually, for example:

Scale content,
activate an easy-to-read font,
highlight titles or links,
use a text magnifier,
change font size, line height or letter spacing,
Align text flush left, centered or flush right,
adjust colors and contrasts or show orientation aids.

You can navigate the website entirely using the keyboard (e.g. with the TAB key).

If you need further help using www.osttirol.com, please contact our support team at info@osttirol.com or call +43 50 212 212. We will be happy to help you.

Non-accessible content

Keyboard navigation (video header texts) - Texts in the video header cannot be accessed or controlled using the keyboard.

Text overlapping when zooming (video header) - When zooming in, texts overlap and are difficult to read.

Color-only distinction (links) - Some links differ only by color, which is problematic for people with color vision deficiency.

Aria-described-by error message - Error messages are sometimes not correctly linked to the input fields for screen readers.

Zoom (breadcrumb disappears) - When zooming, the breadcrumb navigation disappears and makes orientation more difficult.

Audio description (YouTube videos) - Videos do not contain an audio description for visually impaired users.

How we meet the requirements

We have checked www.osttirol.com with regard to the following regulations: European Accessibility Act, Barrierefreiheitsgesetz (BaFG), EN 301 549 and WCAG 2.2. We fulfill the following principles:

Perceivable

The content is presented in an order that corresponds to the logical and semantic structure and enables assistive technologies to interpret it correctly.
Instructions for understanding and operating content do not rely exclusively on sensory characteristics of components such as shape, color, size, visual position, orientation or sound.
Changes in text spacing (such as line height, spacing between paragraphs, letters or words) do not result in loss of information or content.

Operable

There are no keyboard traps (free navigation to and from all components is possible).
No time limits imposed by the content are enforced or, if any, are user-controllable, customizable, extendable or justified by functional or legal requirements.
No flashing or flickering content is used that could trigger seizures; safety limits are respected.
Skiplinks are implemented to enable quick navigation to the main content and thus improve accessibility and user experience.
The screens of the service flow have titles that describe their topic or purpose.
Elements that can receive the focus of keyboard navigation are always at least partially visible in the viewport.
For user interface components with labels that contain text or text images, the name read by assistive technologies includes the visually displayed text.
The clickable area of interactive elements is large enough to ensure easy interaction for users.

Understandable

User interface components do not trigger unexpected context changes upon receiving keyboard focus that could confuse users.
User interface components, when activated by users via keyboard or assistive technologies, do not trigger unexpected context changes that could lead to confusion.
The existing navigation mechanisms are positioned consistently throughout the service flow
Recurring elements of the user interface are uniformly designed to facilitate their recognition
If an input error is detected and suggestions for correction are known, these are provided to the user, unless legal regulations preclude this

Robust

Standardized development technologies are used that can be interpreted by assistive technologies

We test www.osttirol.com with the most common assistive technologies in various combinations of operating systems and browsers:

Screen readers such as NVDA and JAWS (Windows) and VoiceOver (Mac and iOS) help us to ensure that all interactive elements are correctly read aloud and operable.
We also test the use of screen magnification and high-contrast mode.

Our aim is to be compatible with the latest versions of common tools. We follow the proven methods of WCAG 2.2 and the EN 301 549 standard to ensure that accessibility is maintained even with future technical developments.

Standards: On this basis, we apply the criteria of WCAG 2.2 (AA level, current version) and EN 301 549. Compliance with these standards serves as proof of conformity with the EAA, the Accessibility Act (BaFG) and other relevant regulations.

Ongoing monitoring and maintenance

For us, accessibility is not a one-off project, but an ongoing process. This is how we ensure that www.osttirol.com remains permanently accessible:

Accessibility coordination
An accessibility coordinator monitors all measures relating to www.osttirol.com and can be contacted at marketing@osttirol.com.

Accessibility team
Our experts for website support and digital accessibility check new functions or major changes for potential barriers before they are published. We also monitor changes in laws and standards and take new developments in assistive technologies into account in our updates.

Regular training courses
Our developers and content teams receive ongoing training on accessible website design, e.g. ARIA techniques, sufficient color contrasts and comprehensible link texts. Last training: July 24, 2025.

External audits
On July 16, 2025, we conducted an objective audit by the accessibility experts from AccessiWay.

Feedback and contact

Your feedback helps us to further improve www.osttirol.com. If you encounter any barriers or have any suggestions, you can contact us at any time by e-mail, telephone or post. Please describe the problem as precisely as possible so that we can provide targeted help.

We appreciate feedback from users, especially if something is not working as expected. If you have difficulties accessing content or functions on www.osttirol.com or discover a barrier, we look forward to hearing from you.

Contact details:

Mühlgasse 11, 9900 Lienz, Austria

E-mail: info@osttirol.com

Phone: +43 50 212 212

When you contact us, please be as specific as possible:

the affected page or function,
what has happened,
which assistive technology you are using.

We will confirm your feedback within 2 working days and endeavor to resolve the problem quickly - usually within 10 working days or with an interim status.

Technical report EN301549:

Functional performance data

Criteria	Conformity level	Notes and explanations
4.2.1 Use without vision	Partially supported
4.2.2 Use with impaired vision	Partially supported
4.2.3 Use without color perception	Partially supported
4.2.4 Use without hearing	Partially supported
4.2.5 Use with impaired hearing	Partially supported
4.2.6 Use without or with limited speech ability	Partially supported
4.2.7 Use with limited mobility or strength	Partially supported
4.2.8 Use with limited reach	Partially supported
4.2.9 Minimize triggers for photosensitive seizures	Partially supported
4.2.10 Use with impaired perception, speech or learning ability	Partially supported
4.2.11 Data protection	Partially supported

General requirements

Criteria	Conformity level	Notes and explanations
5.1 Closed functionality	Heading cell, no response required	Heading cell, no response required
5.1.2 General	Heading cell, no response required	Heading cell, no response required
5.1.2.1 Closed functionality	See 5.2 to 13	See information in 5.2 to 13
5.1.2.2 Supporting technology	See 5.1.3 to 5.1.6	See information in 5.1.3 to 5.1.6
5.1.3 Non-visual access	Heading cell, no response required	Heading cell, no response required
5.1.3.1 Audio output of visual information	Not applicable
5.1.3.2 Audio output including speech	Not applicable
5.1.3.3 Correlation of acoustic output	Not applicable
5.1.3.4 Voice output controllable by the user	Not applicable
5.1.3.5 Automatic interruption of voice output	Not applicable
5.1.3.6 Voice output for non-text content	Not applicable
5.1.3.7 Voice output for video information	Not applicable
5.1.3.8 Masked input	Not applicable
5.1.3.9 Private access to personal data	Not applicable
5.1.3.10 Non-intrusive audio output	Not applicable
5.1.3.11 Private listening level	Not applicable
5.1.3.12 Loudspeaker volume	Not applicable
5.1.3.13 Reset volume	Not applicable
5.1.3.14 Spoken languages	Not applicable
5.1.3.15 Non-visual error detection	Not applicable
5.1.3.16 Receipts, tickets and transaction outputs	Not applicable
5.1.4 Functionality for text enlargement	Not applicable
5.1.5 Visual output for auditory information	Not applicable
5.1.6 Operation without keyboard	Heading cell, no response required	Heading cell, no response required
5.1.6.1 Closed functionality	See 5.1.3.1 to 5.1.3.16	See information in 5.1.3.1 to 5.1.3.16
5.1.6.2 Input focus	Not applicable
5.1.7 Access without language	Not applicable
5.2 Activation of accessibility functions	Not applicable
5.3 Biometric data	Not applicable
5.4 Preservation of accessibility information during conversion	Not applicable
5.5 Operable parts	Heading cell, no answer required	Heading cell, no answer required
5.5.1 Operating options	Not applicable
5.5.2 Recognizability of operable parts	Not applicable
5.6 Locking or tilting devices	Heading, no answer required	Heading of cell, no response required
5.6.1 Tactile or audible status indication	Not applicable
5.6.2 Visual status	Not applicable
5.7 Key repetition	Not applicable
5.8 Double button operation	Not applicable
5.9 Simultaneous user actions	Not applicable

Internet and communication technology (ICT) with bidirectional voice communication

Criteria	Conformity level	Notes and explanations
6.1 Audio bandwidth for speech	Not applicable
6.2 Real-time text function (RTT)	Heading cell, no response required	Heading cell, no response required
6.2.1.1 RTT communication	Not applicable
6.2.1.2 Simultaneous voice and text transmission	Not applicable
6.2.2.1 Visually distinguishable display
6.2.2.2 Program-controllable transmission and reception direction	Not applicable
6.2.2.3 Speaker identification	Not applicable
6.2.2.4 Visual display for audio with RTT	Not applicable
6.2.3 Interoperability	Not applicable
6.2.4 Responsiveness of RTT	Not applicable
6.3 Caller ID	Not applicable
6.4 Alternatives to voice-based services	Not applicable
6.5 Video communication	Cell heading, no response required	Heading cell, no answer required
6.5.1 General (informative)	Cell heading, no response required	Cell heading, no response required
6.5.2 Resolution	Not applicable
6.5.3 Frame rate	Not applicable
6.5.4 Synchronization between audio and video	Not applicable
6.5.5 Visual display for audio with video	Not applicable
6.5.6 Speaker identification for video communication (sign language)	Not applicable
6.6 Alternatives to video-based services (recommendation only)	Recommendation, no answer required	Recommendation, no response required

Internet and communication technology (ICT) with video functions

Criteria	Conformity level	Notes and explanations
7.1 Caption processing technology	Caption cells, no response required	Caption cell, no response required
7.1.1 Playback of captions	Not applicable
7.1.2 Synchronization of subtitles	Not applicable
7.1.3 Retention of subtitles	Not applicable
7.1.4 Characteristics of subtitles	Not applicable
7.1.5 Spoken subtitles	Not applicable
7.2.1 Playback of audio descriptions	Not applicable
7.2.2 Synchronization of audio description	Not applicable
7.2.3 Storage of audio descriptions	Not applicable
7.3 User control for subtitles and audio description	Not applicable

Hardware

Criteria	Conformity level	Notes and explanations
8.1.1 General requirements	Heading cell, no answer required	Heading cell, no answer required
8.1.2 Standard connections	Not applicable
8.1.3 Color	Not applicable
8.2 Hardware products with voice output	Heading cell, no answer required	Heading cell, no response required
8.2.1.1 Speech volume range	Not applicable
8.2.1.2 Stepless volume control	Not applicable
8.2.2.1 Fixed network devices	Not applicable
8.2.2.2 Wireless communication devices	Not applicable
8.3 Stationary ICT	Heading cell, no answer required	Directional cell, no response required
8.3.2.1 Unrestricted forward reach	Not applicable
8.3.2.2 Unrestricted downward reach	Not applicable
8.3.2.3.1 Free space	Not applicable
8.3.2.3.2 Obstructed forward reach (< 510 mm)	Not applicable
8.3.2.3.3 Restricted (< 635 mm) forward reach	Not applicable
8.3.2.4 Width of free space for knees and toes	Not applicable
8.3.2.5 Toe clearance	Not applicable
8.3.2.6 Knee clearance	Not applicable
8.3.3.1 Unobstructed upward lateral reach	Not applicable
8.3.3.2 Free lateral access below	Not applicable
8.3.3.3.1 Lateral reach with obstacles (≤ 255 mm)	Not applicable
8.3.3.3.2 Lateral reach with obstacles (≤ 610 mm)	Not applicable
8.3.4.1 Height difference	Not applicable
8.3.4.2 Free floor or ground space	Not applicable
8.3.4.3.2 Forward travel	Not applicable
8.3.4.3.3 Parallel approach	Not applicable
8.3.5 Visibility	Not applicable
8.3.6 Installation instructions	Not applicable
8.4 Mechanically operable parts	Cell heading, no response required	Cell heading, no response required
8.4.1 Numeric keys	Not applicable
8.4.2.1 Actuators for mechanical parts	Not applicable
8.4.2.2 Actuating force of mechanical parts	Not applicable
8.4.3 Keys, tickets and tickets	Not applicable
8.5 Tactile display of the language mode	Not applicable

Web (also applies to 10, 11 and 12)

Complies with WCAG 2.2 Level A

Success criteria	Conformance level	Comments and explanations
1.1.1 Non-textual content	Partially supported	Exceptions are: - General > Images without or with unnecessary alternative text - General > Unsuitable alternatives for image buttons Homepage > Unnecessary alternative text for decorative images Homepage > Missing alternatives for image links Homepage > Redundant image and text link with redundant alt text Contacts > Unnecessary alternative text for decorative images Contacts > Missing alternative for image links Legal > Images without or with unnecessary alternative text Search results > Redundant image and text link with redundant alt text Offers > Redundant image and text link with redundant alt text Book vacation > Images without or with unnecessary alternative text Book vacation > Inappropriate alternative for image buttons Hotel Detail > Missing alternative for image links Checkout > Missing alternative text for informative image Mountain railroads > Redundant image and text link with redundant alt text Mountain railroads > Scroll button not defined Mountain railroads > Unnecessary alternative text for decorative images Mountain railroads > Decorative symbols visible for screen readers Hiking > Unnecessary alternative text for decorative image Hiking > Decorative symbols visible for screen readers Transportation > Redundant image and text link with redundant alt text Spring > Redundant image and text link with redundant alternative text Spring > Images without or with unnecessary alternative text Experiences > Images without or with unnecessary alternative text
1.2.1 Audio only and Video only (pre-recorded)	Supported
1.2.2 Subtitles (pre-recorded)	Supported
1.2.3 Audio description or media alternative Supported	Partially supported	Exceptions: Spring > Missing text subtitles for the video
1.3.1 Information and relationships	Partially supported	Exceptions: - General > Landmarks not defined - General > Missing heading markers - General > Missing explicit assignment of form fields - General > Missing list markers Home > Missing heading marker Contacts > Missing heading marker Sitemap > Missing heading marker Search results > Missing heading marker Search results > Additional information not assigned Search results > Landmarks not defined Offers > Missing heading marker Book vacation > Missing explicit assignment of form fields Book vacation > Missing heading marker Hotel Detail > Missing heading marker Hotel Detail > Modal dialog is not identified programmatically Checkout > Inappropriate heading structure Mountain railroads > Missing heading marker Mountain railroads > Table header and data cells are empty Hiking > Heading marker used unnecessarily Weather > Missing heading marker Means of transportation > Missing heading marker Spring > Missing heading marker Experiences > Missing headline marker Experiences > Missing h1 heading marker Experiences > Error messages hard to find
1.3.2 Meaningful order	Supported
1.3.3 Sensory properties	Supported
1.4.1 Use of colors	Partially supported	Exceptions are Contacts > Color used only to distinguish links Legal > Color used only to distinguish links Sitemap > Color used only to distinguish links Mountain railroads > Color used only to distinguish links Weather > Color used only to distinguish links Means of transport > Color used only to distinguish links " "
1.4.2 Audio control	Supported
2.1.1 Keyboard	Partially supported	Exceptions: - General > User-defined drop-down list cannot be operated with a keyboard - General > Date selection not operable with the keyboard - General > Content not available for keyboard users - General > Buttons cannot be operated with the keyboard - General > Interactive elements do not receive keyboard focus Homepage > Content not available for keyboard users Home > Function for showing and hiding not operable with the keyboard Offers > Buttons cannot be operated with the keyboard Book vacation > Date selection cannot be operated with the keyboard Book vacation > Buttons cannot be operated with the keyboard Checkout > Tooltip content not accessible with the keyboard Weather > Accordion not set by program Spring > Buttons not accessible with the keyboard
2.1.2 No keyboard trap	Supported
2.1.4 Keyboard shortcuts	Supported
2.2.2	Supported
2.2.2 Pause, stop, fade out	Partially supported	Exceptions are: - General > No option to control moving, flashing or scrolling content Hike > No option to control moving, flashing or scrolling content
2.3.1 Three flashing signals or below the threshold value	Supported
2.4.1 Bypass blocking	Supported
2.4.2 Page title	Supported
2.4.3 Focus order	Partially supported	Exceptions: - General > Keyboard focus not restricted in modal dialogs Contacts > Hidden content receives keyboard focus Offers > Hidden content receives keyboard focus Book vacation > Focus does not jump to the newly added element Mountain railroads > Hidden content receives keyboard focus Experiences > Non-interactive elements receive keyboard focus Experiences > Date selection control not operable with a keyboard
2.4.4 Purpose of the link (in context)	Partially supported	Exceptions: Home > Non-descriptive link text Contacts > Non-descriptive link text Search results > Non-descriptive link text Search results > Identical link text Offers > Non-descriptive link text Mountain railroads > Non-descriptive link text Hiking > Non-descriptive link text
2.5.1 Pointer gestures	Supported
2.5.2 Pointer override	Supported
2.5.3 Designation in the name	Supported
2.5.4 Motion triggering	Supported
3.1.1 Language of the page	Partially supported	Exceptions: Migration > Part of the language not identified
3.2.1 With focus	Supported
3.2.2 On input	Supported
3.2.6 Consistent help	Supported
3.3.1 Error detection	Partially supported	Exceptions: Checkout > Missing suggestions for troubleshooting
3.3.2 Labels or instructions	Partially supported	Exceptions: - General > Use of placeholders as visual labels Search results > Use of placeholders as visual labels Book vacation > Missing visual label for form fields Checkout > Use of placeholders as visual labels
3.3.7 Redundant input	Supported
4.1.1 Parsing	Supported
4.1.2 Name role value	Partially supported	Exceptions are: - General > Modal dialog is not identified programmatically Legal > Alternative for screen buttons is missing Search results > Button does not have an accessible name Search results > Current status is not defined Offers > Modal dialog is not identified programmatically Book vacation > Carousel not identified as program-controlled Book vacation > Slider not defined program-controlled Hotel Details > Accessible label for button is missing Checkout > Dropdown not defined programmatically Hike > Scroll button not defined Hike > Carousel not defined under program control Weather > Scroll button not defined Transportation > Scroll button not defined Spring > Scroll button not defined Spring > Current state not defined Spring > Carousel not defined programmatically Spring > Missing iframe title Experiences > Status not defined Experiences > Dynamically updated content not announced for screen reader users Experiences > Expand/Reduce state not defined programmatically

Complies with WCAG 2.2 Level AA

Success criteria	Conformance level	Notes and explanations
1.2.4 Captions (Live)	Supported
1.2.5 Audio description (pre-recorded)	Partially supported	Exceptions are: Spring; Missing audio description for the video
1.3.4 Orientation	Supported
1.3.5 Identify purpose of input	Partially supported	Exceptions: - General > Purpose of input field not identified programmatically Search results > Purpose of the input field not identified by the program Book vacation > Purpose of the input field not identified by the program
1.4.3 Contrast (minimum requirements)	Partially supported	Exceptions: Search results > Insufficient color contrast for text Offers > Insufficient color contrast for text Offers > Insufficient color contrast for the frames of form control elements Book vacation > Insufficient color contrast for text Checkout > Insufficient color contrast for text Experiences > Insufficient color contrast for text
1.4.4 Change text size	Partially supported	Exceptions: - General > Text overlaps with standard browser zoom Home > Content is not rearranged Contacts > Content not available, overlaps or is cut off at 200% zoom Mountain railroads > Content not available at 200% zoom Weather > Content not available at 200 % zoom Transportation > Content not available, overlapping or cut off at 200 % zoom
1.4.5 Images of text	Partially supported	Exceptions: Hotel Details > Image used by text Means of transportation > Image used by text
1.4.10 Responsive rearrangement (reflow)	Partially supported	Exceptions: Home > Content not available, overlapped or cut off at 200% zoom Contacts > Content is not rearranged Mountain railroads > Content is not rearranged Weather > Content is not rearranged Means of transportation > Content is not rearranged
1.4.11 Contrast of non-text	Partially supported	Exceptions: Search results > Insufficient color contrast for the frames of form controls Book vacation > Insufficient color contrast for the frames of form controls Checkout > Insufficient color contrast for the frames of form controls Hike > Insufficient color contrast for informative images Experiences > Insufficient color contrast for user interface controls
1.4.12 Text spacing	Supported
1.4.13 Content at mouse pointer or focus	Partially supported	Exceptions are - General > Insufficient color contrast for text
2.4.5 Multiple options	Supported
2.4.6 Headings and captions	Partially supported	Exceptions are: Experiences > Non-descriptive labels for buttons
2.4.7 Focus visible	Partially supported	Exceptions: - General > Focus not visible - General > Hidden content receives keyboard focus
2.4.11 Focus not hidden (minimum)	Supported
2.5.7 Drag movements	Supported
2.5.8 Target size (minimum)	Supported
3.1.2 Language of parts	Supported
3.2.3 Standardized navigation	Supported
3.2.4 Uniform identification	Supported
3.3.3 Error messages	Supported
3.3.4 Fault avoidance (LFD)	Supported
3.3.8 Barrier-free authentication (minimum requirements)	Supported
4.1.3 Status messages	Partially supported	Exceptions: - General > Dynamic updating of content that is not announced to screen reader users Offers > Search results are not identified programmatically Checkout > Loading message is not announced for screen reader users

Non-web documents

Criteria	Conformity level	Notes and explanations
10.0 General (informative)	Heading cell, no answer required	Heading cell, no answer required
10.1.1.1 to 10.4.1.3	See WCAG 2.2 section	See information in WCAG 2.2 section
10.5 Positioning of captions	Not applicable
10.6 Timing of audio description	Not applicable

Software

Criteria	Conformity level	Notes and explanations
11.0 General (informative)	Heading cell, no answer required	Heading cell, no answer required
11.1.1.1 to 11.4.1.3	See WCAG 2.2 section	See information in WCAG 2.2 section
11.5 Interoperability with assistive technology	Heading cell, no answer required	Heading cell, no response required
11.5.1 Closed functionality	Heading cell, no response required	Heading cell, no answer required
11.5.2 Accessibility services	Heading cell, no answer required	Heading cell, no response required
11.5.2.1 Support for platform accessibility services for software that provides a user interface	See 11.5.2.5 to 11.5.2.17	See information in 11.5.2.5 to 11.5.2.17
11.5.2.2 Support for platform accessibility services for assistive technologies	See 11.5.2.5 to 11.5.2.17	See information in 11.5.2.5 " " to 11.5.2.17
11.5.2.3 Use of accessibility services	See information in 11.5.2.5 to 11.5.2.17	See information in 11.5.2.5 to 11.5.2.17
11.5.2.4 Supported technology	Not applicable
11.5.2.5 Object information	Not applicable
1.5.2.6 Rows, columns and headings	Not applicable
11.5.2.7 Values	Not applicable
11.5.2.8 Relationships between labels	Not applicable
11.5.2.9 Parent-child relationships	Not applicable
11.5.2.10 Text	Not applicable
11.5.2.11 List of available actions	Not applicable
11.5.2.12 Execution of available actions	Not applicable
11.5.2.13 Tracking focus and selection attributes	Not applicable
11.5.2.14 Changing focus and selection attributes	Not applicable
11.5.2.15 Change notification	Not applicable
11.5.2.16 Changes to states and properties	Not applicable
11.5.2.17 Changes to values and text	Not applicable
11.6 Documented accessibility	Heading cell, no answer required	Heading cell, no response required
11.6.1 User control over accessibility features	Not applicable
11.6.2 No impairment of accessibility features	Not applicable
11.7 User settings	Not applicable
11.8 Authoring tools	Heading cell, no response required	Heading cell, no response required
11.8.1 Content technology	Heading cell, no response required	Heading cell, no answer required
11.8.2 Accessible content creation	See WCAG 2.2 section (If no authoring tool, enter "Not applicable")	See information in WCAG 2.2 section
11.8.3 Preservation of accessibility information during conversions	Not applicable
11.8.4 Help with repair	Not applicable
11.8.5 Templates	Not applicable

Documentation and support services

Criteria	Conformity level	Notes and explanations
12.1 Product documentation	Heading cell, no answer required	Heading cell, no answer required
12.1.1 Accessibility and compatibility features	Not applicable
12.1.2 Accessible documentation	See section WCAG 2.2	See information in section WCAG 2.2
12.2 Support services	Heading cell, no response required	Heading cell, no answer required
12.2.2 Information on accessibility and compatibility features	Not applicable
12.2.3 Effective communication	Not applicable
12.2.4 Accessible documentation	See WCAG 2.2 section	See information in WCAG 2.2 section

Internet and communication technology (ICT): provision of relay or emergency services

Criteria	Conformity level	Notes and explanations
13.1 Requirements for relay services	Heading cell, no response required	Heading cell, no response required
13.1.2 Text relay services	Not applicable
13.1.3 Sign relay services	Not applicable
13.1.4 Lip reading services	Not applicable
13.1.5 Captioned telephone services	Not applicable
13.1.6 Voice-to-Voice Relay Services	Not applicable
13.2 Access to switching services	Not applicable
13.3 Access to emergency services	Not applicable

Accessibility

Disability is defined as: any limitation of activity or participation in social life experienced by a person due to a substantial, permanent or definitive modification of one or more physical, sensory, mental, cognitive or psychological functions, a multiple disability or a health impairment (Article L. 114 of the Social and Family Code).

Web accessibility consists of making public online communication services accessible to people with disabilities and is based on four basic principles:

Perceivable: Information and user interface components must be presented to the user in such a way that they can perceive them. For example, all non-textual content must be replaced by text equivalents, which can then be presented in a different form depending on the user's needs: large font, Braille, voice output, symbols or simplified language.

Operable: The user interface and navigation components must be operable. For example, all functions must be available via the keyboard.

Understandable: Information and the use of the user interface must be understandable. Text content must be legible and navigation must be consistent.

Robust: Content must be sufficiently robust to be reliably interpreted by a variety of user agents, including assistive technologies.

Test environments

Operating systems

Apple Mac OS X (latest version)
Microsoft Windows (latest version)
Apple iOS (latest version)
Google Android (latest version)

We did not use Linux as it is currently very rare among users with disabilities.

Browser and application software

In the latest versions available on the different operating systems:

Google Chrome
Windows Edge
Safari
Adobe Acrobat Reader / Preview on Mac (only for PDF files)

Screen readers and assistive technologies

In order to achieve as standardized an evaluation as possible, we test everything without adjustments.

In order to achieve as realistic an assessment as possible, we also make some adjustments, such as

Graphical adjustments on the different systems (colors, contrasts, subtitles, etc.)
Mouse emulations, magnification programs and on-screen keyboards or improved keyboard settings, always for the different systems
Voiceover - Apple systems only
Talkback - Android only
NVDA (latest version) and Freedom Scientific Jaws (penultimate version) - PC systems only

Methodology

We analyze content with various automated and semi-automated systems and compare the results of the different tools to obtain the most complete and objective review possible. Unless explicitly stated otherwise, we always use the latest reference standard (WCAG 2.2) so that we can ensure compliance in all countries from which the touchpoint (website, app, etc.) can be accessed.

Our review therefore meets the requirements of WCAG 2.2 level AA and the requirements of the UNI EN 301549 guidelines or their implementation in the French RGAAs. Each tool provides results that are then analyzed by our experts: It is therefore possible that not all tool results are displayed as they have been assessed as false negatives.

Automated syntax checking tools

W3C Markup Validation Service: used with generated code as it is the official tool for validating HTML, XHTML, MathHTML, etc.https://validator.w3.org/
W3C CSS Validation Service: although the correctness of the CSS has no impact on accessibility, it could have an impact on some aspects that nevertheless have an impact on accessibility if they are not interpreted correctly due to errors. The check is therefore useful and is carried outwith jigsaw.w3.org/css-validator/.
PAC PDF checker: https: //pdfua.foundation/en/pdf-accessibility-checker-pac/

Automatic and semi-automatic tools for color checking

Color Contrast Analyser (CCA): is used selectively for dubious contrasts https://developer.paciellogroup.com/resources/contrastanalyser/
WCAG Color contrast checker: is used as the first check to check the contrast of the colors used in the CSS of the pages.
Text on background image a11y check: Used to check when text should overlap images https://www.brandwood.com/a11y/
Color contrast accessibility evaluator: Used as an additional check for some online pages. color. a11y.com/Contrast/

Automatic and semi-automatic accessibility checking tools

Some online validators used as examples on the pages:

Accescanwww.accessiway.com/accessscan
Wavewave.webaim.org/

And other local tools:

Web developer toolbar: To support manual validation. This enabled us to find images without alt texts, fields without labels, etc. chrispederick.com/work/web-developer/
AXE and Lighthouse for Chrome: These tools provided us with precise indications of deficiencies in the accessibility of the HTML code, but also of WAI-ARIA attributes, which are essential for web applications and interactive components.
Siteimprove for Chrome: Like AX, it provides useful indications for checking compliance, but is a tool evaluated by AgID that is useful for monitoring public websites.

Terms

The terms used in the compliance level information are defined as follows:

Supported: The functionality of the product has at least one method that meets the criterion with no known deficiencies or provides equivalent facilitation.

Partially supported: Some functionality of the product does not meet the criteria.

Not supported: The majority of the product's functionality does not meet the criterion.

Not applicable: The criterion is not relevant for the product.

Not evaluated: The product has not been assessed against the criterion. This can only be used for WCAG level AAA criteria.